The purpose of this program is to provide an educational forum for leaders in Emergency Medical Services to discuss some of the most pressing and critical issues that affect EMS for-profit and not-for-profit agency systems and personnel. This unique program format and straight-forward discussion will support leaders in EMS with overviews of:

• Comprehensive discussion of fitness for duty
• Advocacy importance and techniques
• The changing dynamic of EMS through partnerships, mergers & consolidation
• Conflict Resolution
• The importance of effective customer service
• Overview of understanding LGBT community health