What Matters to You?
MHVC and its partners have embraced the new initiative, "What Matters to You?" (WMTY) and made it their own.
In May 2017, MHVC announced its “What Matters to You” (WMTY) campaign (article here), which was launched on international “What Matters to You Day” (June 6th) with a webinar and subsequent events around the region. “Because the message is so simple and compelling, it is resonating with our partners, patients, and just about everyone else,” according to Dr. Damara Gutnick, MHVC Medical Director.
How WMTY Began
The worldwide “What Matters to You” initiative was introduced by the Institute for Healthcare Improvement (IHI) in 2012. The first WMTY Day was started in Norway in 2014 and has been held annually around the world since then. Every year, on or around June 6, MHVC encourages partners to have the WMTY conversation with patients. “The goal is to encourage partners to keep having these conversations beyond WMTY day,” said Dr. Gutnick.
IHI’s vision for WMTY asks: “What if every clinician, staff member, and community health worker routinely asked, ‘What matters to you?’ — and listened attentively at every encounter with individuals and their family members? What would we learn? How would understanding ‘What Matters’ enhance our ability to develop genuine partnerships with individual patients?”
Videos, webinars, worksheets, buttons, posters -- download and connect to all the tools you needs to make WMTY a success in your organization.
AROUND THE WORLD
Started in Norway, WMTY has mobilized practitioners around the world. Some notable examples:
- British Columbia with downloads and other resources.
- Scotland with downloads and other resources.
MHVC Videos on Implementing WMTY
If you think the “What Matters to You” (WMTY) campaign is a great idea but you don’t know how it will fit into your organization or how to start, these videos from MHVC can help. Our partners -- and their patients and clients -- talk about how they have integrated WMTY into every interaction, the impact it has had on the people that they care for, and how it has helped clinicians and staff find “Joy in Work.”
Worksheets, posters, buttons -- click the links below for great WMTY ideas and resources from MHVC and its partners.
- WMTY Worksheets
- Logos (great for flyers or email signatures)
- WMTY Tree (Human Development Services of Westchester)
- "Head of Bed" Resource (British Columbia)
- Buttons: Email "WMTY Button Request" to Liz Ramos, firstname.lastname@example.org, with the name and phone number of contact, organization, mailing address, and the number of buttons. There is no charge for MHVC partners.
Inspire Us -- Take Our Survey
Tell us how you use WMTY and the difference it makes. Opt in to receive a special WMTY gift as thanks!
Your MHVC "Online WMTY Toolkit"
Easy access to the most current and best WMTY resources. Visit this page often!
Launch of WMTY Videos for WMTY Day!
MHVC is sharing some videos put together by our WMTY friends in British Columbia. This short video contains tips and tools on how you can embed this question into every day practice. This video and others on the linked page can be shared to explain the importance of "What Matters to You?" and help health care providers and their patients share meaningful conversations.
WMTY Partner Story
Cabrini embraces WMTY “culture shift”
When Lorraine Horgan showed the WMTY video to Cabrini’s management at their annual strategic retreat on October 3, 2017, she was amazed at the enthusiastic response. “WMTY is really bringing patient-centered care to the next level. Everyone grasped the concept and looked forward to implementing it,” she said.
The impact was immediate and Horgan started making WMTY worksheets the next day. WMTY is discussed at monthly management meetings, where staff give examples of how it has made a difference. “The department heads presented WMTY to their staff, so now everyone at Cabrini knows about it,” Horgan said.
Located in Dobbs Ferry, NY, Cabrini of Westchester is a geriatric care campus providing a continuum of care to elders and those with disabilities, so there are short-term patients and long-term residents. Of its 304 beds, all 45 short-term rehabilitation patients opted to have WMTY charts in their rooms, and now requests are coming from long-term residents. “We use the worksheet with circles from the video and it caused a ripple effect” said Horgan.
At the family care-plan, Cabrini staff gives the patient or resident the option to participate in WMTY and fill out the worksheet. If they wish to participate, the worksheet is put on the bulletin board in their room. “Staff love going into the room and learning something about the patient,” said Horgan. “They are able to ask about a pet, a child, or a sports team and get to know the patient better.”
Patient John Murphy proudly holds his WMTY worksheet with Imee Garcia, PT (left) and Cheryl Cohen, OT (right), therapists who worked hard to help him reach his goals.
News about the initiative has even reached Cabrini’s Board of Trustees. Horgan showed the video at the December Board meeting and gave an update on results. The Board was excited to see how deeply WMTY has penetrated and feels it is a great complement to the person-centered care that is an integral part of Cabrini’s culture.
WMTY: “Attending my daughter’s Bat Mitzvah.”
After a hip fracture, the patient was anxious to complete short-term rehabilitation in enough time to dance at his daughter’s Bat Mitzvah. Staff used this goal to motivate him, optimizing his therapy and quality outcomes. The patient was discharged in time for his daughter’s Bat Mitzvah, and healthy enough to celebrate with a dance.
WMTY: “Me being home in the evenings.”
WMTY is for staff as well as for patients. When possible, adjusting work schedules allows for work-life balance and well-rested, healthy, and happy employees. “That is also part of WMTY,” said Horgan.
WMTY: “Getting home to pay my bills.”
Staff was concerned that a short-term rehab patient was too anxious to stop treatment and go home. When asked WMTY, she said wanted to get home to pay her bills. Staff then arranged for a day-pass and transportation to and from home. The patient was calmed and willing to participate in her therapy. If not for WMTY, she would have left against medical advice, resulting in a rehospitalization.
WMTY on Social Media
Tweet to #WMTY18 to add to the WMTY conversation around the world!